Dealing With Nicehash Support - They Won't Take Bug For An Answer

I hate dealing with customer service or support, they usually don't have a clue what is actually going on. Sure every now and then you find one that actually knows what they are talking about, but it's rare. Nicehash support is no exception.


I recently used nicehash to mine Digibyte (Qubit) on a pool while it was still cheap to get, but I noticed something was wrong with the way miners were connecting to the pool. Limit orders were not working at all, sure ASICs now dominate Qubit mining, but that would explain the problem if only one or two miners were connected. I was mining in a PPLNS pool so I wanted the limit to actually function. After a few days of it not working properly I jumped on email and emailed support.


Me:



Nicehash Support:



Me:



Me:








So I gave them the info, and even included a screenshot of their own wacky malfunctioning system so there was no confusion. They had my order numbers so they could confirm what I was saying was in fact true. Of course it would have been too easy for them to accecpt that there was a flaw in their own system.




Nicehash Support:





Nooo! That is not the issue, the screenshot I provided would have confirmed that wasn't the issue. I start to get a little frustrated at this point.




Me:



Nicehash support:
If you were only looking at short-term, you should also take into account this FAQ: https://www.nicehash.com/index.jsp?p=faq#faqb16




At this point I'm beyond annoyed and ready to tell the fella how it is. Don't send me to the FAQ that I already read before coming to support, and explained in previous messages that this couldn't be the issue.




Me:








So yeah I wasn't very nice about it, but apparently it finally worked. About 4 hours later I noticed that everything was working the way it was supposed to work.




Nicehash Support:





Success!